We understand how time consuming and inconvenient managing your print requirements can be. That is why our primary service, managed print, is to offer to take that responsibility off your hands. We focus on combining all your print and copying into one monthly cost making budgeting much more manageable.
We can simply take on the responsibility of all your print fleet management, or we can just monitor your consumable levels ensuring you never run out of toner. Whatever level of service you require, we have a managed print service for you.
When you join a managed service contract with a new machine being supplied by Filedoc. Our skilled team of technicians will arrange a time suitable with yourselves to minimise downtime and maintain business continuity throughout the transition.
Our technicians always visit a potential site before any managed agreement is made. Ensuring we can deliver the level of service we are proud of.
With carefully scheduled install and training dates, we ensure that all your staff have access to a print machine and maintain business continuity throughout the transition.
Pre-agreement Print Audit
We monitor your current print situation free of charge before assessing and advising of the correct steps forward uniquely for your business.
Vast Variety of Machine Options
No matter the size of requirement, we have experience delivering and installing a huge range of machines, from office copy machines to full digital presses.
No longer are you relying on your staff to make sure your print system is running and stocked with consumables. Our nationwide team of engineers are available to undertake regular scheduled maintenance, as well as being on call to respond to any issues within 24 hours.
From the moment your machine is installed our engineers set up automated consumable ordering systems, therfore you will always be fully stocked.
Our engineers will inform you when any maintenance is required ahead of time allows you to plan this into your daily workflow.
Whether it’s instant phone support or a direct engineer visit, our response to enquires and issues is our highest priority. We will always have an engineer to your machine within 24 hours.
A wealth of Knowledge
With a network of highly trained and experience engineers on hand to fix any issues or answer any queries means you will never be in the dark.
We aim for you to treat our support team as an extension to your business. Our support team is always on hand to answer any queries or update any of your requirements. Helping with tasks from guidance on taking meter readings to advice on clearing miss feeds by offering immediate maintenance solutions.
50% of issues solved immediately
Our phone support department are proud to be able to say they can solve 50% of enquires and issues directly over the phone without the need for a engineer visit.
Our phone support team, are knowledgeable about the machines we supply. Meaning they can directly solve a variety of task with you on the phone.
Many of our clients build a great relationship with our support team, knowing they can always rely upon them.
Our support team are solely focused on providing an excellent service for our client base, with no other priority tasks, only you and your requirement.