Service, delivery & installation
Our trained engineers are based locally ensuring we provide the best rapid response times and level of service available to our customers and with a network of Sharp UK engineers, we can offer the same level of service anywhere in the UK. Our experienced service team also means that you get the best advice on ways to improve your machines’ efficiency.
If you need any printer/scanner drivers for any of our Sharp products. please use the SHARP Download Centre:
If you need any printer/scanner drivers for any of our HP products. please use the HP Support Site:
If you need any printer/scanner drivers for any of our Ricoh products. please use the Ricoh Support & Downloads Site:
For any devices or products not listed please Tel: 01484 446 172 for more assistance.
Managed print audit
Whether your contract is close to expiring or not, a print audit is worthwhile doing. In fact, if your print and copy contract is within six months of expiry that would be an ideal time to audit. The audit will help you to specify the best solution for your needs when the time comes by identifying your print usage and work out the right mix of printers and copiers to maximise output and minimise costs.
FileDoc offers this service without obligation and free of charge.
Giving yourself at least a month to work through this simple process will clarify your print and copy situation and costs, giving you a baseline to work on improving.
Installing the software is seamless and easy. After at least one month we will present the findings to you. We will suggest any changes you could make to your infrastructure to reduce costs on printing activity.
What is a Managed Print Service?
A Managed Print Service always begins with a print audit before proposing areas for improvement. The solution often involves a change to the number, type and position of devices you currently use, placing the ideal number of suitable machines in the most appropriate locations. This means you only have devices where you need them and this alone can have a big impact on costs.
There are no surprises and costs are transparent for easy budgeting. Often this lowers admin overheads as you are dealing with a single supplier and predictable costs for all purchasing related to print and copy. We can take on the responsibility of all your print fleet management, or we can simply monitor your consumable levels ensuring you never run out of toner.
help desk support
Our friendly and professional staff provide a help desk service and are able to resolve 2 in 5 enquires over the phone. From guidance on taking meter readings, to advice on clearing miss feeds by offering simple maintenance solutions.
With consent, our engineers can log on and remotely access your computer to rectify any network printing or scanning issues that may arise. Whatever products you use and whatever the demands of your business, give our help desk a call, we’re here to give you the support you want. Should you require additional maintenance support; our trained engineers are based locally ensuring we can provide the best rapid response times and service available exactly when you need it.
The attention you give your printers can keep your business running smoothly without downtime for emergency repairs. While occasional hiccups and support calls are inevitable, many common call outs can be avoided. If your printer is in a dusty work environment the internal components of any printer can suffer and will especially benefit from regular maintenance checks designed to keep your printer healthy.
Most manufacturers provide specific maintenance schedules for each model to keep it working well and to keep print quality consistent. We also have use of software that automatically flags issues enabling us to respond before problems occur.
Our experienced service team also means that you get the best advice on ways to improve your machines’ efficiency. Here are some preventative maintenance ideas that should help with fewer service calls:
Finally, should you require support; our trained engineers are based locally ensuring we provide the best rapid response times and level of service available.
To discuss preventative maintenance support and preventative maintenance cover for your printer -
advanced finishing systems
FileDoc offers high performing and innovative products with superior quality in a wide range for the global document finishing market. Here You will find the latest technology in Vacuum Feed Finishing, Friction Feed Finishing and Direct Mail Inserting, Bookletmakers, Trimmers, Squarefolders, Feeders, Collators and Mail Inserters.
The Plockmatic MX-BM50 is a modular in-line booklet making solution for centralized reproduction departments and commercial
print providers - large and small. Customers can choose from a range of cost-effective options to support their application requirements. The system is packed with a host of uniquetechnologies that deliver finished books with quality to match today’s printing systems. Customers are demanding more media versatility from digital print.
The Plockmatic MX-BM50 is designed from the ground up to work with today’s coated, uncoated and textured paper stocks.
Plockmatic works closely with print engine manufacturers and workflow partners to ensure the closest possible integration of the booklet making system. This supports ease of use and allows operators of different skill levels to get the most out of the entire printing system.
Exceptional Reliability and Superior Performance
What is Document Management?
Document Management (DM) or Electronic Document Management (EDM) is the method by which a paper document (made electronic by scanning) or an existing computer file is indexed to a computer storage location for easy access by search criteria over the network or the internet.
The ability to handle large and complex flows of information quickly and efficiently can frequently be the factor that differentiates the successful business.
Traditional methods of handling paperwork and electronic files do not generally allow staff the speed of access to information that modern business practice demands. In addition, paper records are vulnerable to misfiling, loss, and destruction – accidental or otherwise.
The solution to these challenges is Document Management - scanning paperwork to electronic documents and with existing computer files, efficiently managing them within an organised and planned system.
Paper documents, once scanned into the system, can be viewed by staff authorised to see them.
Once in the system, these electronic images can be:
Print whenever, wherever
Sharp’s mobile print and scan solution for popular iOS, Android™,
or Windows® mobile devices
Optimise the benefits of mobile working with Sharpdesk Mobile; Sharp’s powerful, cutting edge mobile printing and scanning application. Users can connect to supported Sharp MFPs via wireless network from their iOS, Android™, or Windows® device
for hassle-free printing, simplified scanning or seamless
collaboration with other applications.
Connect to a wireless network, select a document, preview and print directly to a supported Sharp MFP from a supported iOS, Android or Windows device.
Scan paper documents to PDF, JPEG, TIFF or PNG files for easy access by simply scanning from a Sharp MFP to your mobile device. The mobile device’s profile can be stored as a “scan-to” location on the MFP for easy access.
Seamless Collaboration with Other Applications
Sharpdesk Mobile allows seamless file sharing with other applications. Users can attach scanned files to email, share documents or print files from other supported mobile applications.
Conveniently print PDF, JPEG,TIFF or PNG files from a mobile device running iOS, Android™, or Windows®
Print files from other supported mobile applications
Easily print email text and attachments or webpages from supported mobile devices
Scan & Share
Scan and save files from a supported MFP to a mobile device running iOS, Android™, or Windows®
All scan settings and execution can be managed from a supported mobile device
Quickly send scanned files via email from a supported mobile device
Share scanned files with other supported mobile applications
Free download available from Apple App Store, Google Play™,
or Windows® Store
Automatically discover and connect to a supported Sharp MFP
Manually add a supported Sharp MFP
No driver installations required
User authentication improves security
For true print flexibility and precision in the CAD/GIS market, we offer a range of plotters, ranging in sizes from 17" (A2) to 44" (B0). Delivering the smoothest curves, finest lines and most precisely rendered text and graphics; these productive large format printers offer some of the fastest speeds in the market and integrate easily into your environment with full support for CAD applications.
Designed for wider graphic arts applications, the Océ ColorWave Series puts innovation at the heart of your business. It caters for a wide variety of businesses including reprographics, sign and display print providers, and in-house printing applications in industries such as retail, hospitality, construction, architecture, education and government. The ENERGY STAR® qualified printer supports custom roll-based media up to 0.8 mm thick by using Océ MediaSense technology. The print capabilities include, but are not limited to a CAD drawing on 80gsm plain paper, a Tyvek banner, a poster on 200gsm matte paper, a self-adhesive film for decorative uses, a canvas media and a blue-back. Up to six different rolls of media can be loaded at one time, making the printer capable of handling many different jobs without having to change rolls in-between. This versatility and high capacity allows businesses to be creative and expand to new profitable areas.
01484 446 172
8.30am - 5.30pm Monday - Friday